Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact customer care as soon as possible with your order number and photographs of the item and packaging. We will review it and arrange a replacement or refund.
Hygiene
For hygiene reasons, opened or used skincare products cannot be returned unless they are faulty.
Refunds
Approved refunds are made to the original payment method, or by bank transfer for cash on delivery orders. This policy does not limit any rights you have under applicable law.